Return & Refund Policy
At Rudraksha Gallery Nepal, we aim to provide authentic and quality Rudraksha and spiritual products. Please read our return and refund terms carefully before placing an order.
Return Eligibility
A return may be accepted for eligible products that are unused, undamaged, and returned in their original condition and packaging.
Customers should contact us before sending any product back.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [X days] of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs/videos of the packaging
- A brief description of the issue
Our team will review the request and provide further instructions.
Non-Returnable Products
Certain products may not be eligible for return, including:
- Customized or personalized products
- Energized or consecrated products
- Products that have been used or damaged after delivery
- Products without original packaging
Refund Process
Once an eligible returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Return shipping charges may be the customer’s responsibility unless the return is due to an incorrect, defective, or damaged product received from us.
Exchange
Product exchanges may be available for eligible cases. Please contact our team before returning the product.
Contact Us
For return or refund assistance, please contact us with your order number and details of your request.